This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
We can delivery nationally and usually internationally although limitations may also require additional identification and/or address checks prior to dispatching items. If any restrictions apply we will inform you of these prior to fulfilling your order. If we cannot complete the necessary checks your order may be cancelled and your method of payment refunded in full.
If your delivery address is WITHIN the UK mainland, you will receive your goods by STANDARD recorded delivery via Royal Mail, charged at £9.00 for first class post. The typical delivery period for products dispatched by this method is 7 working days, which includes time to process your order.
If you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
At the time of writing this policy, Royal Mail is our only delivery service provider, although more options will become available in the future.
If your delivery address is OUTSIDE the UK mainland, please contact us at firstname.lastname@example.org; and we will make suitable arrangements for you to receive your goods. If you wish to receive your order via ANOTHER method, such as courier, email@example.com as will do our best to fulfil any such requests.
If you do not receive your parcel after 15 days, you must notify us for a lost parcel claim, which can take up to 30 days. If you have a multiple orders please email us at firstname.lastname@example.org for special postage prices.
The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
The following delivery restrictions apply to products delivered with the UK.
If you experience any problems with a delivery, please contact us using any of the contact details published on our website, or otherwise notify you with.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- Incorrect delivery address provided;
- There is a mistake in the delivery address
- The delivery address is not reasonably accessible;
- The item is not collected in person from the local delivery sorting office or provider.
Tim Loves Wine Ltd aims to keep you informed concerning your order status at all times. If you have any queries with regard to your order, please call us on +447976 365595 or email us at email@example.com, and we will do our very best to help you.